In this Privacy Policy, ServDharm.com is referred to as “we,” “us,” or “our” and the end users are referred to as”you “,”your “ or”user “. Also the term portal, portals refers to the different platforms,channels from where a user can engage with the company’s offerings which includes but is not limited to Android App, iOS App, Desktop site, Mobile Website, Emails, Social Media Pages.

Information Collection and Use

ServDharm.com is the sole owner of the information collected on this site and our registered address is D 53, Nangal Dewat, Vasant Kunj 110070. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

User Contact Information

In order to use certain areas of this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

Privacy Policy Changes

The Privacy Policy is subject to change at any time by posting the revised Privacy Policy in the “Privacy Policy” section of the website. The revised Privacy Policy is effective immediately when posted on the website. It is the responsibility of each user to review the website and the Privacy Policy periodically to know about any revisions to this Policy.

Web Server Log Information

We use a third party server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

Our third party hosting provider stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our website server provider to make any attempt to identify you from the information collected via server logs.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes. We use cookies, including essential, functional and analytical cookies. You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so can impair your ability to use our website or some or all of its features.

For each user, our web server automatically recognizes the following:

  • Host origin of the request.
  • Referrer
  • Session data
  • Page viewed
  • Your browser type
  • Operating system information

Accepting or Rejecting Cookies

There are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods of doing so are mentioned below.

  • Changing Browser Settings
  • Google Analytics Opt-out Add Ons
  • Clearing Existing cookies

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

Information we collect when you contact us

  • Email Id
  • Contact Number
  • Name
  • Address

Information we collect when you interact with our website

Registration/ Checkout
When you register and create an account on our website or at checkout, we collect the following information: your name, your shipping address (including country, street address, town/city and postcode), your billing address (including country, street address, town/city and postcode) phone number, email address and password (we do not view your password) which we store on our servers(except plain password) for better user experience next time the same customer visits our portal.

Information collected while placing an order
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a number of third party payment processors, including PayPal. Your payment will be processed by the payment provider you choose to process your payment via a payment gateway.

Disclosure and additional uses of your information

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These may include the following:

  • Email provider
  • Mailing list provider
  • IT service providers
  • Web developers
  • Hosting provider

Your information will be shared with these service providers only where necessary to enable us to run our business.

How long we retain your information

When you place an order for goods and services, we retain that information for as long as it’s necessary.

Criteria for Determining the retention period

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

  • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
  • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
  • whether we have any legal basis to continue to process your information (such as your consent); how valuable your information is (both now and in the future);
  • any relevant agreed industry practices on how long information should be retained;
  • the levels of risk, cost and liability involved with us continuing to hold the information;
  • how hard it is to ensure that the information can be kept up to date and accurate; and any relevant surrounding circumstances (such as the nature and status of our relationship with you).

Personal Information

We collect personal information when you register with us, when you participate in shopping and other features. We would collect your name, email address and phone number when you place an order with us.

Third Parties

ServDharm will not disclose your personal information to third parties. ServDharm.com may use the information for its own purposes, aggregate information that does not identify you personally, or share aggregate information about our users with advertisers, business partners, sponsors, and other third parties.

Miscellaneous Privacy Issues

Minors under the age of eighteen may not use the website. We do not collect information from anyone known to be under the age of eighteen and no part of the website is designed to attract underage customers.

Shipping and Returns

To know about terms for Shipping and Returns, refer to our Shipping Or Returns Policy.

Contact us

For any queries and concerns, please reach out to us at [email protected]